Embroidery Orders

ORDER HELP
Embroidery orders can not be placed on the website
How do I place an order?
All embroidery orders must be faxed or emailed.
Embroidery fax: 303-455-2875
Embroidery email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Your purchase order must include:
1. A PO or order number
2. A contact name and contact phone number including extension
3. A .dst file containing the digitized artwork including thread color (sent via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).
A purchase order is not considered an order until it is entered into our system.
Purchase orders will not be entered without artwork in the proper file format (must be a dst file).
No stock will be allocated until an order is entered. Again an order will not be entered without digitized art. No exceptions!
After a virtual proof is approved, please allow 2-3 days for a physical sample to be shipped.
Always be sure to copy This e-mail address is being protected from spambots. You need JavaScript enabled to view it on any communications regarding your pending order, even when you are communicating directly with a customer service representative. Since more than one rep may assist on an order, it is important that they all have access to all communications regarding that specific order. This will also prevent your email from ending up in a rep’s spam folder or buried in their in box while they are out.
FILE FORMAT REQUIREMENTS
What format must the tape be in?
DST
Can you embroider from my art file, i.e., .jpg, .eps, .ai?
No, an embroider tape is required. 
Email the tape to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Can you use my tape?
Yes, email it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it along with the color sequence.
FILE FORMAT PREPARATION
Can you digitize a file for me?
No.  We do not digitize files. 
If you do not have a digitizing source, you may go to
AFFITNITYEXPRESS.COM, (847) 930-3209, or
FASTTAPES.COM (866) 663-4812
Can you edit my already digitized file?
NO, we do not edit any files.
The only exception is adding a fill stitch for embroidery being done on our SPB or SPR.
COLORS AND THREAD
Can you match PMS colors?
We can match thread colors for embroidery to PMS colors.
Thread colors will vary according to the brand of the thread. As a result, we cannot guarantee an exact color match.
Is there an additional charge for metallic thread?
Yes, the fee depends on the logo.
PROOFS AND SAMPLES
Can I get an electronic proof of my logo?
Yes
This is a scan of the logo sewn of fabric. 
Repeat orders will have a $5.00 charge. 
A virtual/electronic proof DOES NOT show logo placement on the product.
Can I get a preproduction sample?
Yes
This is a scan of the logo sewn of fabric. 
Repeat orders will have a $5.00 charge. 
A virtual/electronic proof DOES NOT show logo placement on the product.
Yes
If you require a physical sew-out of a product, we will accept this as a separate one unit order only. Once you have approved your sew-out from the embroiderer, then you may submit your complete order.
The price of a preproduction sample is the same as one item in the order, plus the freight for the sample. 
Please note a request on your order. 
A preproduction sample or swatch is required to be sent and approval in writing on any order over $1000.
Please know that you may want to add an extra piece to your order to cover the 1pc pre-production proof or once your complete order ships it will be 1 piece short.
Can I get a virtual?
Proofs are sent virtual by e-mail to customer for approval.
When should I expect my virtual proof?
Proofs are provided within 2-3 days after the embroiderer receives the digitized file.
ORDER QUANTITIES
Is there a minimum order for embroidery?
Yes 12 pieces.
Orders less then 12 pieces will have $25.00 minimum fee.
ORDER CUSTOMIZATIONS
Can I customize with variable names in embroidery?
Yes, $3.50/per name
If personalization is going on SPB or SPR the charge is $7.00/per name as a fill will be added.
If the embroidery order is for personalization only there is no additional embroidery run charge.
What type of text can be used for personalization or creating of straight line text?
Block text or Script text only.
Can you create text for me?
Yes we can create straight line text for a fee of $30.00 + the embroidery run charge. This $30.00 fee is per logo that we are creating.
FILL STITCH
What is a fill?
A fill is a back stitching that goes under the logo to flatten the fleece which prevents the logo from "sinking" into the fabric due to the thickness. The fill stitch will be the same color as the fabric the logo is being placed on.
When is a fill used?
A fill is required on our SPB or SPR
Is there an additional charge for the fill?
Yes there is a $25.00 edit fee – This is the only edit we will do. Please be advised that adding a fill WILL INCREASE your stitch count.
ESTIMATIONS
Can I get an estimated stitch count on my embroidery logo?
No, we will not look at artwork and guesstimate a stitch count.
Can you embroider on your chenille products?
Yes, but we do require that you take a 1pc pre-production proof.
What is your embroidery run charge?
12-144 pieces .40/THOUSAND STITCHES…$2.00 minimum/ unit
144+ pieces .35/THOUSAND STITCHES …$1.75 minimum/ unit
ORDER TURN AROUND TIMES
What is production time?
Production is 7 business days after approval.
Can I get a rush on my embroidery with a rush fee?
This is determined on a case by case basis.  Contact the embroidery department: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
SHIPPING INFORMATION
Can you put the product in polybags for me?
Yes, there is a $0.25/per unit charge
Can I ship to multiple locations?
YES, but there is a $10.00 drop ship fee per location and each ship to address is entered as a seperate order.
If my order has already been shipped to the embroiderer can I add on pieces?
NO, once the order has been processed add ons will be treated as separate orders.
You can place a new order and state that it is an add on to your original purchase order. Add ons less than 25 pieces will have a $25.00 LTM fee.
There is no guarantee that add on pieces will ship with the original order.
When should I expect back ordered items?
Back ordered goods usually ship within 3 business days after the embroiderer receives the back ordered goods.
The time frame is dependent on quantity.
Once the back order is received and the product is sent to the embroiderer, back ordered goods usually ship within 3 business days depending on the quantity.
I need to change my ship to address, what do I do?
Fax in a revised purchase order noting the new ship to address.
Please be advised there will be a $10.00 fee applied to your invoice.